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Lifetime Guarantee
Introduction
This guarantee does not cover natural wear and tear. Nor does it cover accidental damage, misuse, theft or malicious damage to the item.
This guarantee will remain with the owner until such time it is sold to a third party or the annual check has lapsed.
Your guaranteed jewellery item must be made available annually for inspection. This must not exceed 30 days after the anniversary of its purchase. You must bring the receipt and this guarantee with you for signing and verification.
It will be inspected by our trained goldsmith for damage and wear. The settings and soldered joints will also be inspected. Should remedial work be required on damage or wear, a report will be issued with a quote for the work needed.
Our goldsmiths must do any work carried out on the item. Any repairs or alterations not carried out by our goldsmiths will invalidate the guarantee.
This Guarantee does not cover watches or any items where this guarantee is not offered at the point of sale.
Why?
Because we believe the Jewellery we choose for you is of the highest quality. So much so that we are prepared to reinforce your purchase with this unique “Lifetime Guarantee”
The guarantee is free of charge on all purchases over £400.
What is guaranteed?
The item you buy! Because we have many years experience in the manufacturing processes of jewellery and the setting of gemstones, we are confident the jewellery you buy from us will give you a lifetime of pleasure. In the unlikely event something goes wrong, it will be repaired or replaced free of charge.
Lifetime clean and check.
This is designed to look after your purchase and show it at its best.
We will clean, polish and check the item every year, free of charge returning it to you in pristine condition. You are welcome to bring your purchase back to us at anytime for a clean or if there is anything that concerns you. You will not be charged for this service. (You must bring this guarantee)
How long is a Lifetime?
The guarantee is valid for as long as you own the item and comply with the annual clean and check process.
Thank you for entrusting Ce’ The Jeweller with the purchase of your jewellery.
We strive to offer the very best in value for money, quality and service.
I believe trust and knowledge are important ingredients when buying jewellery. To this end the training and development of everyone at Ce’ is ongoing.
Please feel free to visit the shop at any time where we will do our very best to help and advise you.
My name is Robert Drewett, I would be honored if you made Ce’ your jeweller.
30 Day Money Back Guarantees
8. Right of Cancellation
8.1. EXCEPT FOR the Products that are custom works, special orders, personalised or engraved, you will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order and subject to clauses 10, nor will you have to pay any penalty.
8.2 Ce' The Jeweller operate a 30 Day Refund Policy.
9. Warranties and Refunds
9.1. We warrant that the Products are of satisfactory quality.
9.2. Ce' The Jeweller's high quality jewellery should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you call Ce' The Jeweller customer service at +44 (0) 1279 508007 to obtain an authorisation number and notify Ce' The Jeweller of the problem WITHIN 48 HOURS OF DELIVERY of the Products in question.
9.3. We shall remedy the breach of the warranty in clause 9.1 by any of the following methods (to be determined at your option):
9.3.1. we may refer you to a local jeweller associated with Ce' The Jeweller to rectify the fault at the cost of Ce' The Jeweller; or
9.3.2. we may offer you an alternate Product free of charge within 60 days of notification provided that that the original Product is returned to us in accordance with clause 10; or
9.3.3. we will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid
AND IN EACH CASE CE' THE JEWELLER SHALL HAVE NO FURTHER LIABILITY TO YOU.
10. Returns Procedure
10.1. If you have the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.3, then the following procedure must be followed:
10.1.1. except in cases where clause 9.3 applies, call Ce' The Jeweller customer service at +44(0)1279 508007 within 7 working days after the date of delivery of the Products to you to obtain a return authorisation number and a delivery address to return the Products to;
10.1.2. complete the return form provided with the original packing materials for the delivered Product(s)'
10.1.3. secure the Products and all of the original packing materials, including return form, packing slip, and the diamond certificate if appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not);
10.1.4. send the Products by registered mail, as this is the safest way to ship high-value items. FOR YOUR PROTECTION, PLEASE INSURE THE PACKAGE FOR THE FULL AMOUNT OF THE INVOICE PLUS SHIPPING CHARGES. CE' THE JEWELLER SHALL NOT BE RESPONSIBLE FOR ITEMS LOST OR DAMAGED WHILE SHIPPING.
10.1.5. clearly print your name and address on the outside of the package in the return area.
Mail the package to: the address below,
Ce' Customer Services
1, Bridge Street ,Bishop's Stortford, Hertfordshire,
CM23 2JU
Please be careful: You should NOT write Ce' The Jeweller, jewellery, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Conditions of Return
10.1.6. Returns are simple, but are subject to certain rules:
(a) packages without a return authorization number issued by Ce' The Jeweller pursuant to Clause 10.1.1 will not be accepted for refund;
(b) the item MUST be received by Ce' The Jeweller WITHIN THIRTY (30) DAYS from the date of delivery of the order to you from Ce' The Jeweller. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund;
(c) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund;
(d) the original Ce' The Jeweller security tag must still be on the item in order for refunds to be processed. Ce' The Jeweller will not process the refund otherwise.
(e) if the Product is a diamond, the original gemmological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond certificate has a £200 replacement fee. If the certificate is not returned, the cost of replacing it will be deducted from any refund payable to you.
10.2. Subject to the conditions in clause 10.1, Ce' The Jeweller will refund the full cost of the item including shipping, handling and insurance charges. Refunds will be made in the same form as the original purchase.
10.3. All requests will be processed after our laboratory inspects and verifies the condition of the Products. Returns take approximately five business days to process upon receipt of the item.
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